CV3 Financial Services

Customer Service

At CV3 Financial Services, we partner with two trusted servicing providers — ServEase Servicing (our in-house division) and FCI Lender Services — to ensure you receive the best possible support throughout the life of your loan.

CV3 Victory Mark

Your Loan Servicer

You'll receive a Welcome Package from your designated servicer with important information about your loan and servicing details.

If you're unsure who your servicer is, check your most recent monthly billing statement or reach out to us at Support@serveaseservicing.com.

Our Servicing Partners

FCI Lender Services

General Servicing Matters

Email: loanservicing@myfci.com

Phone: (800) 931-2424

Self-Service Options

Use the automated phone system, the borrower portal, or the FCI Borrower App (Apple & Android). Phone support: (800) 931-2424, option #1, 8am–5pm PST, Monday–Friday.

Payoff Requests

Email: payoff@myfci.com • Fax: 714-282-2429 • or via the FCI Borrower App. Payoff fees may apply.

Payments

CV3 borrowers are required to maintain ACH throughout the life of the loan to avoid an Event of Default. Choose your ACH draft date within the grace period, or update it at www.myfci.com.

Escalations

Email: AMG@cv3financial.com

ServEase Servicing

General Servicing Matters

Email: Correspondence@serveaseservicing.com

Phone: (844) 671-0380

Self-Service Options

Access the borrower portal from any device. Phone support: (844) 671-0380, 8am–5pm PST, Monday–Friday.

Payoff Requests

Email: Correspondence@serveaseservicing.com. Payoff fees may apply.

Payments

CV3 borrowers are required to maintain ACH throughout the life of the loan to avoid an Event of Default. Update your ACH information via Correspondence@serveaseservicing.com.

Escalations

Email: Correspondence@serveaseservicing.com

Contact CV3

Phone: (844) CV3-0001 (844-283-0001)

Email: info@cv3financial.com

Address: 2101 E El Segundo Blvd, Suite #203, El Segundo, CA 90245